A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.



Consumers have the right to withdraw from this contract within fourteen days without stating reasons. The revocation period is fourteen days from the date of conclusion of the contract. To exercise your right of revocation, you must contact us at Stratus Holding AG, Rorschacherstrasse 150, CH-9000 St. Gallen , Switzerland, E-mail: welcome(at), Phone: +41 800 999 555 with a clear statement (a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form, which is not required, however, to ensure that you have the right to withdraw, it is sufficient to send the notice of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all the payments we have received from you, including delivery charges (except for the additional costs arising from having a different type of delivery than the one offered by us), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for the repayment.

Model Withdrawal Form

Please download the form, complete all fields and send it back to Stratus Holding AG.

Download the Form