Right of withdrawal

Consumers have the right to withdraw from this contract within fourteen (14) calendar days without giving any reason.

The withdrawal period is fourteen (14) calendar days from the date of conclusion of the contract.

To exercise the right of withdrawal, the consumer must inform Keys.Express or Keys.Discount of their decision to withdraw from this contract by means of a clear statement, for example by email, post or via a provided electronic withdrawal function. The consumer may use the model withdrawal form provided for this purpose; however, this is not mandatory.

To meet the withdrawal deadline, it is sufficient for the consumer to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

EXPIRY OF THE RIGHT OF WITHDRAWAL FOR DIGITAL CONTENT

In the case of contracts for the supply of digital content not supplied on a tangible medium, in particular software keys, licence keys, download links or digital activation data, the right of withdrawal expires prematurely if the consumer has expressly agreed that Keys. Express or Keys.Discount may commence performance of the contract before the expiry of the withdrawal period, and the consumer has confirmed that, by giving their consent, they lose their right of withdrawal upon the commencement of performance of the contract.

Performance of the contract commences, in particular, upon the provision, display, transmission or activation of the software key, licence key, download link or other digital activation data.

Once performance of the contract has commenced under the aforementioned conditions, there is no longer any right of withdrawal.

CONSEQUENCES OF WITHDRAWAL

If the consumer effectively withdraws from this contract, Keys.Express or Keys.Discount shall refund all payments received for the order in question, including delivery costs, where such costs have been incurred. This excludes any additional costs arising from the consumer having chosen a method of delivery other than the cheapest standard delivery offered.

The refund will be made without delay and at the latest within fourteen (14) calendar days from the day on which notification of the withdrawal from this contract was received.

The same means of payment used by the consumer in the original transaction will be used for the refund, unless expressly agreed otherwise. The consumer will not be charged any fees in connection with this refund.